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Program your Samsung Highnote

Last Updated: Nov 18, 2013

You can use these programming instructions if you have a new phone or a used phone activated by a previous owner, and you have completed the Activate your new phone process in My Sprint. If so, you should refer to the page you printed showing the codes you need for these instructions to work.

To program your Samsung Highnote phone:

Note: If you have already entered the Mobile Equipment Identification Number (MEID) in the Activate your new phone page online, skip to Step 2.

  1. Find the Mobile Equipment Identification Number (MEID) on your phone. You can find it in two places:
    • Underneath the battery in the phone on the right side of the barcode sticker. Turn off the phone and remove the battery to view. After viewing, place the battery back into the phone.
    • The Barcode sticker on the end of the original box: Labeled DEC-HEX.
  2. Place the battery back in your phone. Press and hold the Power/End key to turn the phone on. Verify that the screen shows the correct date and time.
  3. When you receive the Activation completed message, press the Menu/OK key to reset.

Note: Follow the steps below if you receive the following message: Your activation could not be completed. Please try again later.

  1. Press the Menu/OK key to access the main menu, and then select Settings.
  2. Select More > Data > Update Data Profile. You will see the message: The Network is preparing your services, please wait.
  3. Turn the phone off and back on again. To confirm the activation, make a phone call.

    Note: If the phone is still not working, continue with the manual programming instructions in Step 4.

  4. If you have a new phone that has never been activated:
    • Press ## followed by one time 6-digit code from the Programming Instructions section on the Activate your new phone page, and then press # again. (For example: ##123456#. The last # will not show on the screen.)
  5. If you have a previously activated phone, one that is new to you but not brand new, follow the instructions below:
    • Press ## followed by secondary 6-digit code from the Programming Instructions section on the Activate your new phone page, and then press # again. (For example: ##123456#. The last # will not show on the screen.)
  6. On the MDN Service Program screen, select Edit. Enter MDN will be displayed.
  7. Enter your 10-digit phone number and press the Menu/OK key. Enter MSID will be displayed.

    Note: Entering the numbers will clear out any numbers that are currently in the phone.

  8. Enter the 10-digit MSID and press the Menu/OK key. This will take you back to the original Service Program screen.
  9. Scroll to Done and press the Menu/OK key. The phone will restart and programming will be complete.

Note: Expect to wait up to 4 hours for your phone to begin working.

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