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Program your Samsung Instinct

Last Updated: Nov 18, 2013

Your Instinct activates automatically the first time you turn it on. You can confirm the activation completed successfully by making a call from the phone.

If you received the message "Your activation could not be completed. Please try again later," perform the following steps:

  1. Touch the Main tab, and then touch Settings.
  2. Touch General, and then touch Update Data Profile.
  3. Turn the phone off, and then turn it back on again.

If the phone is still not working, you can manually program the phone.

To manually program your phone, perform the following steps:

NOTE: This article assumes you have completed the steps in How do I activate my phone online? and that you printed or have access to the Activate your new phone page.

NOTE: If you prefer to activate your phone with assistance from Customer Care, go to How do I activate my phone online using chat?

  1. Turn your phone. To do so, press and hold the Power/Lock key on the top of the phone.
  2. Verify that the screen shows the Date and Time.
  3. Press the Phone button in the lower-right corner. The Speed Dial screen appears.
  4. Touch the Dialer tab. The onscreen dial pad displays.
  5. If you have a new phone that has never been activated:
    • Press ## followed by the one-time 6-digit code, located in the Programming Instructions section of the Activate your new phone page, followed by an additional #. Example 6-digit code: ##123456#. (The last # entered will not show on the display.)
  6. If you have a used phone that has previously been activated:
    • Press ## followed by the secondary 6-digit code, located in the Programming Instructions section on the Activate your new phone page, followed by an additional #. Example 6-digit code: ##123456#. (The last # entered will not show on the display.)
  7. In the MDN Service Program screen, touch Edit.
  8. Enter your 10-digit phone number from the Programming Instructions section of the Activate your new phone page, and then touch Done. NOTE: Entering the number erases any numbers currently in the phone.
  9. Enter the 10-digit MSID number from the Programming Instructions section on the Activate your new phone page, then touch Done. The original Device Programming screen appears.
  10. Touch Done. The phone automatically turns off and back on again to complete the manual programming.

NOTE: It can take up to 4 hours to complete the activation process and for your phone to begin working. If the provisioning process does not complete within 5 hours, contact us.

NOTE: Once activation is complete, locate the latest software from Sprint for your phone. Check the Software Downloads page for free software updates.

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