Program your Sanyo Zio

Last Updated: Apr 27, 2016

Hands-Free Programming

  1. Turn your phone On by pressing and holding the End/Power button on the bottom right of the phone
  2. Your phone will contact the network and automatically activate
  3. Once completed, you will see the message: Congratulations! Your device is now active; tap Restart to reboot the phone
  4. You will be prompted to update the PRL; tap OK to continue
  5. You will then be prompted to update the Firmware; tap OK and phone will return to the Setup screen
  6. Once set up is complete, your Sanyo Zio™ is now ready for use to make calls and access data and you will be returned to the Welcome to Sprint ID screen
  7. Follow the steps below to Download and Install your Sprint ID Pack

Download and Install your Sprint ID Pack

  1. Once you get to the Welcome to Sprint ID screen, there are 2 options:
    • Place Emergency Call: Provides access to the Dialer and allows you to call 911.
    • Install an ID Pack: Provides access to the Sprint ID online catalog where you can search for and download Sprint ID Packs. (Note: Access to Sprint data network is required)
  2. Tap Install an ID Pack
  3. Select one of the available ID Packs
    • Note: The Sprint Pack is the only ID Pack that includes the standard Sprint applications such as Sprint Football Live, NASCAR, Sprint Family Locator, Sprint TV and TeleNav GPS Navigator
  4. After selecting the ID Pack, you will see a screen that provides a brief description of the ID Pack and information including the developer name and contact information, applications in the pack, the version number and screenshots
  5. Accept the Terms and Conditions by selecting Agree on the phone screen
  6. From the Downloading Screen, select Continue; the downloading process can take several minutes to complete, depending on the file size of the ID Pack
    • Note: The moving arrow at the top of the screen indicates that downloading is in process. For proper downloading, you must be in a Sprint coverage area and make sure you do not turn the phone off during the download process.
  7. While the initial Sprint ID Pack is downloading, you will see the MY ID home screen. Once you are there, you have full functionality of your phone, including all Android applications and features.

One-Touch Programming

If your phone did not activate successfully with the Hands-Free Programming on the first attempt, you will see a Retry message up to 5 more times. If this happens, complete the following steps:

  1. Tap Activate, and the Device Self Service screen will appear
  2. The activation download will begin, and you will see the message, The network is preparing your service. Please wait. Do not interrupt this process. If the screen goes into sleep mode, you may tap screen to wake up the phone. Do not hold down the End key, as it will interrupt the process.
  3. Once completed, tap OK and the phone will reboot
  4. Your Sanyo Zio is now ready to use to make calls and access data and you will be taken to the Welcome to Sprint ID screen
  5. Follow the steps above to Download and Install your Sprint ID Pack

Manual Programming

You can use these programming instructions if the Hands-Free and One-Touch steps have failed or if you have a new phone or a used phone activated by a previous owner, and you have completed the Activate your new phone process in My Sprint. Please refer to the page you printed showing the codes you need for these instructions to work.

  1. Find the ESN/MEID on your phone. The ESN/MEID can be found in two places:
    • Underneath the battery in the phone on the right side of the barcode sticker; turn off the phone and remove the battery to view
    • On the Barcode sticker on the end of the original box, labeled DEC-HEX
  2. Tap Menu on the phone and select the Phone Dialer
  3. On your phone dial pad, enter ## followed by the 6-digit one-time programming code you received during online activation, followed by an additional #. (Example: ##123456#) Note: The last # entered will not show on the display
  4. The Service Program screen will be displayed, highlighted on View
  5. Tap Edit
  6. Tap Mobile Number to edit the Phone Number
  7. Use the QWERTY keyboard to type the 10-digit MDN, then tap OK
  8. Use the QWERTY keyboard to type the 10-digit MSID, then tap OK
  9. With correct MDN and MSID entered, tap Done
  10. Your phone will reboot
  11. Tap Menu and select Sprint Zone
  12. Click on I Need Help to make sure your data service is working; your phone will check voice and data connections and other items to make sure everything is working and updated.
    • Note: If you see a red circle, it means your data is not working; if this happens, select Update Profile to complete the data activation process
  13. Your Sanyo Zio is now ready to use to make calls and access data and you will be taken to the Welcome to Sprint ID screen
  14. Follow the steps above to Download and Install your Sprint ID Pack

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