Tips

Program your Sprint WeGo

Last Updated: Aug 05, 2014

Steps to activate your Sprint WeGo

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

    If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use

  • Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

    Update the data profile

  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    1. From the home screen, press the Down key.
    2. Scroll to Admin Controls and press the Center key.
    3. Using the Scroll keys, scroll to the first digit of the passcode and press the Center key.
    4. Continue using the Scroll and Center keys to enter the remaining digits of the passcode.
    5. Scroll to Updates and press the Center key.
    6. Scroll to Reset Network Settings and press the Center key.

If you are having trouble activating your Sprint WeGo™, make an appointment at a convenient Sprint Store.

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