Tips

Recover contacts on your Apple iPhone 5

Last Updated: Nov 15, 2013

Steps to recover your saved contacts

Note: You can recover your contacts only if you've previously backed them up.

  • Display options

    Be sure all of your contacts are visible.

    1. From the home screen, tap Settings.
    2. Scroll to and tap Mail, Contacts, Calendars.
    3. Under Accounts, tap the preferred account.
    4. Next to Contacts, slide the toggle switch to ON.
    5. Repeat this process for all of the preferred accounts.
    6. You can now see all of your contacts.
  • iCloud

    If your contacts were synced with iCloud, you can sign into iCloud and recover them.

    1. From the home screen, tap Settings.
    2. Scroll to and tap iCloud.
    3. Tap Apple ID and enter your Apple ID.
    4. Tap Password and enter your Apple ID password.
    5. Tap Sign In.
      • If prompted to merge local contacts with iCloud, tap Merge.
      • If prompted to Allow iCloud to Use the Location of Your iPhone, tap the preferred option.
    6. Be sure that Contacts is turned ON.
    7. You've now signed in to your iCloud account and your contacts display.
  • Google™

    If you've saved your contacts to your Google account, you can restore them to your Apple iPhone 5.

    1. From the home screen, tap Settings.
    2. Scroll to and tap Mail, Contacts, Calendars.
    3. Tap Add Account.
    4. Tap Google.
    5. Enter your name, email address, and password.
    6. Tap Next.
    7. Ensure Contacts is turn ON.
    8. Tap Save.
    9. You've now added the Google account and your Gmail contacts display.
  • Bluetooth®

    Some Bluetooth-enabled devices have Bluetooth file transfer capabilities. If you stored your contacts on another Bluetooth-enabled device, you can recover your contacts.

    1. Be sure you have Bluetooth enabled on the other device and it's ready to be paired.
    2. From the Apple iPhone 5 home screen, tap Settings.
    3. Tap Bluetooth.
    4. Tap the Bluetooth slider to ON if it isn't already selected.
    5. Your device searches for available Bluetooth devices within range. Tap the name of the other device.
    6. If a Bluetooth pairing request displays, verify the passkeys match and tap Pair.
    7. After you've paired the devices, begin the transfer of contacts from the other device.
    8. After the transfer is complete, open the file on your Apple iPhone 5 and follow the prompts to load your contacts into your contact list.

    Pair with a Bluetooth device.

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