Last updated: Jun 30, 2009
If your device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
If you have Total Equipment Protection or if you are part of the Equipment Replacement Program, call Asurion Customer Care at 1-800-584-3666 to file a replacement request or check on your claim or shipping status. You can also file a claim and check its status online at phoneclaim.com/sprint. There is a non-refundable deductible for each approved claim, determined by the model of your device.
If you do not have either program, you are responsible for replacing your lost or stolen device.
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You can also contact us via email or by dialing *2 or calling 888-211-4727.
