Last Updated: Nov 18, 2013
If your device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
If you have Total Equipment Protection or if you are part of the Equipment Replacement Program, file a claim and check its status online at www.phoneclaim.com/sprint. There is a non-refundable deductible for each approved claim, determined by the model of your device. You can also call Asurion Customer Care at 1-800-584-3666 to file a replacement request or to check on your claim or shipping status.
If you do not have either program, you are responsible for replacing your lost or stolen device.