Tips

Reset the voicemail passcode on your BlackBerry Tour 9630 smartphone

Last Updated: Nov 18, 2013

Note: You must know your voicemail passcode to access voicemail outside of the U.S. If you do not know your passcode, you may reset it at sprint.com.  

To reset your voicemail passcode:

  1. Sign in to My Sprint with your username and password
  2. Click the My preferences tab
  3. Under Things I can manage online click Change voicemail passcode. The Reset Voicemail Passcode window will open.
  4. Click the check box next to the device
  5. Next, click the radio button labeled Change (Sprint phones only)
  6. Type in a new password and confirm the new password. The new password must be 4-10 digits.
  7. Click Save
  8. The following confirmation message will display if change was successful: Thank you! We've saved your changes.

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