Last Updated: Sep 15, 2015
To identify problems connecting to the Sprint Network, use the Device Info & Diagnostics window. Device Info & Diagnostics evaluates issues with your USB port, port configuration, network signal strength, the Sprint Network, Sprint Connection Manager, and more. Once the program runs a diagnostics check, it recommends solutions.
The program also displays information such as your phone number.
Results of the diagnostics can be shared with a Sprint Customer Service Specialist, to assist that person with troubleshooting.
To run a diagnostics check on your Aircard® 595 by Sierra Wireless, perform the following steps:
The tests automatically start when the window opens.