Tips

Run a diagnostics test for your AirCard 595 by Sierra Wireless

Last Updated: Nov 18, 2013

To identify problems connecting to the Sprint Network, use the Device Info & Diagnostics window. Device Info & Diagnostics evaluates issues with your USB port, port configuration, network signal strength, the Sprint Network, Sprint Connection Manager, and more. Once the program runs a diagnostics check, it recommends solutions.

The program also displays information such as your phone number.

Results of the diagnostics can be shared with a Sprint Customer Service Specialist, to assist that person with troubleshooting.

To run a diagnostics check on your Aircard® 595 by Sierra Wireless, perform the following steps:

  1. Ensure the Sprint Mobile Broadband Card is inserted.
  2. In the Sprint Connection Manager, click Menu.
  3. Select Device Info & Diagnostics.

The tests automatically start when the window opens.

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