Screen calls with Google Voice

Last Updated: Nov 16, 2013

Call screening lets you know who's calling your Google number before you accept the call. It also allows you options on how to handle your calls so that you can choose to accept it, send the caller to voicemail and ListenIn™, or record the call.

When you receive a call, you’ll see their Caller ID on your display. If you have call screening enabled, as soon as you pick up your phone, Google Voice will announce your caller. Google Voice added this second level of screening ('audio' Caller ID), because Caller ID isn't particularly useful for blocked and unknown names and numbers. Once Google Voice announces your caller (for example, 'Call from Jack Johnson'), you have four ways to handle the call:

  • Accept it (press 1)
  • Send it to voicemail (press 2)
  • ListenIn™ on the voicemail (press 2 and stay on the line)
  • Accept and record the call (press 1 then 4)

Note: Google Voice will store the callers' spoken names, so the next time they call they don’t have to be screened.

If you turn off this Call Screening feature, your callers won't be screened, and you won't hear an announcement of who's calling you. You won't have the option of sending a call to voicemail, using ListenIn™ on the voicemail, or recording the call upon answering.

Get more help on screening calls from Google Voice

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