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Set up email on your Palm Pre

Last Updated: Nov 18, 2013

Common providers

Follow this procedure if you have a common email provider, for example, AOL, EarthLink or Yahoo!. If you are setting up the Email application to work with your corporate email account that uses Microsoft Exchange ActiveSync, see Set Up Email: Microsoft Exchange ActiveSync EAS. If you have a less common email provider, see Set Up Email: Other Providers.

If the email account you set up takes advantage of the Synergy feature, then setting up email also synchronizes the provider's calendar and contacts.


  1. Open Email.
  2. The first time you open Email, do one of the following:
    • If this is the first email account you are setting up: Enter the email address and password and tap Sign In.
    • If you have already set up an email account and want to set up another one: Tap Add An Account and enter the email address and password. Tap Sign In.
  3. Any other time you open Email, open the application menu, tap Preferences & Accounts, and tap Add An Account. (Enter the email address and password and tap Sign In.)
  4. Tap Add An Account to add another account.

Microsoft Exchange ActiveSync (EAS)

Follow this procedure to get email from a corporate EAS account.

Important: Before you begin, get this info from your email provider or system administrator:

  • Mail server name for receiving mail
  • Server domain name
  • Your username and password

  1. Open Email.
  2. The first time you open Email, do one of the following:
    • If this is the first email account you are setting up: Enter your username and password, and tap Sign In.
    • If you have already set up an email account and want to set up another one: Tap Add An Account. Enter your username and password, and tap Sign In.
  3. Any other time you open Email, open the application menu, tap Preferences & Accounts, and tap Add An Account. (Enter your username and password, and tap Sign In.)
  4. In Mail Type, tap POP to display the list of options, and then tap Exchange (EAS).
  5. Verify the information in the other fields and change the info as needed based on the information you obtained from your email provider or system administrator.
  6. Tap Sign In.
  7. Tap Add An Account to add another account.


Other providers

Follow this procedure to get email from an account that you have with an Internet service provider (ISP), a work account other than a Microsoft Exchange ActiveSync account), or any other IMAP or POP email account.


Important: Before you begin, get this info from your email provider or system administrator:

  • Account type (POP or IMAP)
  • Incoming and outgoing mail server names
  • Incoming mail server username and password
  • Incoming and outgoing server port numbers
  • Any SSL requirements for incoming and/or outgoing mail
  • Any authentication (ESMTP) requirements for outgoing mail
  • Root folder (IMAP accounts only)

  1. Open Email.
  2. The first time you open Email, do one of the following:
    • If this is the first email account you are setting up: Enter your username and password, and tap Sign In.
    • If you have already set up an email account and want to set up another one: Tap Add An Account. Enter your username and password, and tap Sign In.
  3. Any other time you open Email, open the application menu, tap Preferences & Accounts, and tap Add An Account. (Enter your username and password, and tap Sign In.)

Tip: You can jump to the account settings entry screen directly from the first screen you see when you open Email. Open the application menu and tap Manual Setup.


  1. Verify the information in the other fields and change the info as needed based on the information you obtained from your email provider or system administrator.
  2. Tap Sign In.

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