Register your account online at

Last Updated: Oct 13, 2015 can give you easy, secure, 24/7 access to information about your device and account management tools.

To get started, you need to create a username and password and give us some basic information about your account. It takes only a few minutes to complete the process.

What you'll need to get started: You'll need to have your billing ZIP code and your account PIN or the answer to your security question. If you don't have a PIN, you can create one during the sign up process. If you've forgotten your PIN, we'll help you retrieve it. To register as a device user instead of an account owner, you'll need to have your device handy.

Providing your billing ZIP code and PIN will allow you to register as an account owner, giving you access to view and pay your bill, manage parental controls and undertake other account-impacting activities. Only providing a phone number will still give you access to My Sprint, but with limited capabilities. Read more about the different levels of profile access on

Sign up for access to

  1. Go to Click Sign in on the upper right-hand corner of the screen, then click Sign up now.
  2. Enter your phone number. If you are registering a mobile broadband card or want to register as a Community user, click I don't have a Sprint phone number.
  3. Create your username, password, and enter your email address.
    • Your email address will be used to notify you any time changes are made to your account, or to retrieve your password if you should forget it. We'll also use it to confirm your sign up for
  4. Next, set your access level. There are 3 access levels:
    • I know my PIN - Enter your billing ZIP code and PIN to create an account owner profile.
    • I don't know my PIN - Enter your billing ZIP code, last 4-digits of the account holder SSN, and answer your security answer to verify your identity and retrieve your PIN. Once your account is verified, you will be allowed to register as an account owner.
    • Someone else pays the bill, so I don't need to see billing info - You will only see your device information, such as minutes or data used. You will not be able to manage account settings, but can request account-level access at any time from the account owner.
  5. Once you have set your access level, a Success page will display, and a confirmation email will be sent to the email address you provided. You must go to your email and click the confirmation link to complete the registration process.
  6. Click the link in the confirmation email to confirm your account. You will be redirected to the homepage. The Sign In box will display, along with this message: Welcome! Your email's been confirmed. Just sign in with your new username and password.
  7. Simply sign in with your username and password to access My Sprint.


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