Troubleshoot an issue when your HTC EVO 4G powers off and on when accessing the camera

Last Updated: Nov 16, 2013

You may experience the following issue with your HTC Evo™ 4G.

Your EVO may turn off and back on when you attempt to access the camera through applications like Qik when your EVO is running system software version 3.30.651.2.

In some cases the device may repeatedly turn off and on and it may be necessary to perform a hard reset. Please note: performing a hard reset of your EVO will erase all the data from the device.

This repeated power cycling is most often caused by the Tango application. You should avoid installing this software on your device until we have identified a fix for this issue.

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