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Troubleshoot call volume on your Kyocera Hydro Edge

Last Updated: Nov 18, 2014

This article helps troubleshoot in-call sound quality on your Kyocera Hydro Edge.

These steps help identify and resolve the underlying cause. After completing each step, test to see if the issue is fixed. If not, continue to the next step.

  1. Verify the volume is turned up.

    The volume for voice calls can be adjusted only when you are on a voice call. To turn up the volume, first make a call. After the call is answered, press the Volume up key until the preferred volume is reached.
  2. Verify your phone is connected to the Sprint network using Sprint Zone.

    1. Access Sprint Zone.
    2. Swipe from Right to Left to open Device Diagnostics.
    3. Look for Network:
      • Network is in the Passed section: Your phone is connected to the Sprint network.
      • Network is in the Failed or Flagged section: Update the Data Profile.
        1. From Device Diagnostics, tap System Updates.
        2. Tap Update Profile.
        3. After the profile update is complete, tap OK.
  3. Verify if coverage is available at your current location.

    If your phone has low signal strength, see if your location is within Sprint voice coverage on the Sprint coverage map.
  4. Perform a soft reset.

    Performing a soft reset will restart your phone and close this guide.

    1. Turn your phone off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Turn your phone back on.

Note: To optimize device performance, be sure your Kyocera Hydro Edge™ is running the most recent device software. Check for software updates.

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