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Troubleshoot charging issues on your BlackBerry Q10

Last Updated: May 16, 2014

This article helps troubleshoot charging issues on your BlackBerry Q10.

You may have charging issues if your BlackBerry® Q10

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone, charging port, and battery contacts are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.
    3. Remove the battery.
    4. Carefully clean and inspect the gold contacts on both the battery and on your phone.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  2. Verify that your BlackBerry Q10 can power on.

    1. Turn your phone on.
      • If your BlackBerry Q10 does not turn on, make an appointment at a convenient Sprint Repair center.
  3. Verify that your charger is working.

    Connect your phone to your charger and see if the charging icon displays.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

  4. Verify that your BlackBerry Q10 is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.
  5. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key to turn your BlackBerry Q10 off.
    2. Remove the battery. After 30 seconds, reinsert the battery.
    3. Press and hold the Power key to turn your BlackBerry Q10 back on.
    4. Test your phone to see if the issue is resolved.

If you're still having issues, try our community pages for the BlackBerryQ10, troubleshoot battery life, or make an appointment at a convenient Sprint Repair center.

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