Last Updated: Aug 22, 2014
This article helps troubleshoot charging issues on your BlackBerry Q10.
You may have charging issues if your BlackBerry® Q10
Try each of these steps if your phone has charging issues.
Verify that your phone, charging port, and battery contacts are not damaged.
Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.
Verify that your BlackBerry Q10 can power on.
Verify that your charger is working.
Connect your phone to your charger and see if the charging icon displays.
Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.
Verify that your BlackBerry Q10 is running the most recent software.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.