Tips

Troubleshoot charging issues on your Google Nexus 5

Last Updated: Dec 04, 2014

This article helps troubleshoot charging issues on your Google Nexus 5.

You may have charging issues if your Google Nexus 5

  • Doesn't charge
  • Charges slowly

Try each of these steps if your phone has charging issues.

  1. Verify that your phone and charging port are not damaged.

    1. Carefully inspect your phone to be sure it's not overheating, swollen or damaged.
    2. Carefully inspect your phone's charging port and remove any debris.

    Caution: If your phone is damaged, do not complete the remaining steps in this guide. Make an appointment at a convenient Sprint Repair center.

  2. Verify that your Google Nexus 5 can power on.

    1. Turn your phone on.
      • If your Google Nexus 5 does not turn on, make an appointment at a convenient Sprint Repair center.
  3. Verify that your charger is working.

    Connect your phone to your charger and see if the charging icon displays.

    Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com and at any Sprint Store.

  4. Verify that your Google Nexus 5 is running the most recent software.

    There may be a software update that improves battery life on your phone. Check for software updates.
  5. Perform a soft reset.

    A soft reset restarts your phone and does not erase any of your content or data.

    1. Press and hold the Power key until your phone restarts.

If you're still having issues, try our community pages for the Google Nexus 5, troubleshoot battery life, or make an appointment at a convenient Sprint Repair center.

Average User Rating
1.0
(3 ratings)

My rating

Contact us

Find a store


Recently Viewed