Last Updated: May 16, 2014
This article helps troubleshoot charging issues on your Kyocera KONA.
You may have charging issues if your Kyocera KONA™
Try each of these steps if your phone has charging issues.
Verify that your phone, charging port, and battery contacts are not damaged.
Caution: If your phone is damaged, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care. .
Verify that your Kyocera KONA can power on.
Verify that your charger is working.
Connect your phone to your charger and see if the charging icon displays.
Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com.
Verify that your Kyocera KONA is running the most recent software.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
If you're still having issues, troubleshoot battery life, dial *2 on your phone, or dial 855-639-4644 to reach Sprint Prepaid Customer Care.