Last Updated: May 16, 2014
This article helps troubleshoot charging issues on your Samsung Galaxy S III.
You may have charging issues if your Samsung Galaxy S III®:
Try each of these steps if your phone has charging issues.
Verify that your phone, charging port, and battery contacts are not damaged.
Caution: If your phone is damaged, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.
Verify that your Samsung Galaxy S III can power on.
Verify that your charger is working.
Note: You risk severe damage to your phone if the charger isn't the same voltage, amps, and plug type as your original charger. You can purchase compatible chargers on sprint.com.
Verify that your Samsung Galaxy S III is running the most recent software.
Safely remove your SD card.
Perform a soft reset.
A soft reset restarts your phone and does not erase any of your content or data.
If you're still having issues, troubleshoot battery life, dial *2 on your phone, or dial 855-639-4644 to reach Sprint Prepaid Customer Care.