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Troubleshoot common HTTP error codes that may occur on your BlackBerry Tour 9630 smartphone

Last Updated: Nov 18, 2013

Below is a list of the more common error codes you might receive when trying to access the Web from your BlackBerry® Tour™ 9630 smartphone:

  • Error: 67 or 1012 – Incorrect Password and/or NAI
  • Error: 403 – Forbidden
  • Error: 404 – The requested file was not found
  • Error: 503 – Out of Resources
  • Error: 504 – Gateway Timeout
  • Error: 206 – Partial Content

Error: 67 or 1012 – Incorrect Password and/or NAI
This error indicates that the Vision password in your device does not match the password in the Sprint network database.

Updating your phone's profile will correct this. You can update it yourself by completing the steps below or you can request help from a Sprint representative via a chat session.

To update your profile:

  1. From the Main screen, select Options and press the trackball.
  2. Select Mobile Network.
  3. Ensure Data Services is set to On and Mobile Network is set to Sprint PCS.
  4. Highlight Sprint PCS and press the trackball.
  5. Select Update Profile and press the trackball and the device will start Provisioning.
  6. When Provisioning is complete, press OK.

Error: 403 – Forbidden
This error indicates that you do not have permission to access the file requested. There are two reasons why you might receive this error:

  • The file you are requesting may have been restricted or password protected by the site's system administrator or the content owner, for example a MySpace user.
  • The file you are requesting may no longer exist. It may have been deleted by the site's system administrator or another user.

If you believe the file should not be restricted, please contact the site system administrator or the content owner.


Error: 404 – The requested file was not found
This error indicates that a file was not found at the Web page you are viewing. There are several reasons for this error:

  • Web page or content is no longer available.
  • Incorrect address typed in the address bar.
  • Page or file name was changed by the system administrator but the search engine, for example, Yahoo or Google, has not updated its database. Therefore, the search engine points you to the old page or file name. NOTE: If a Web page has been deleted, you would receive a 410 error instead of a 404 error.
  • Used as a catch-all by some Web administrators that do not want to reveal the reason why the Web request was refused.

If you receive this error, you can try the following:

  • Verify the correct Web address is typed in the address bar.
  • Contact the site's system administrator (Webmaster) to verify if the Web address has changed or been deleted.
  • Update your phone's profile:
  1. From the Main screen, select Options and press the trackball.
  2. Select Mobile Network.
  3. Ensure Data Services is set to On and Mobile Network is set to Sprint PCS.
  4. Highlight Sprint PCS and press the trackball.
  5. Select Update Profile and press the trackball and the device will start Provisioning.
  6. When Provisioning is complete, press OK.


Error: 503 – Out of Resources
This error indicates that the Web server you are trying to access is either under maintenance or temporarily overloaded. For example: While attempting to access http://movies.yahoo.com/, you receive a 503 error – Out of Resources, the server cannot process the request due to a system overload. This is usually a temporary condition on your handset.

If you receive this error, you can try the following:

  • Wait for 10-30 minutes and try to access the Web page again.
  • Contact the site's system administrator (Webmaster) to verify if the site is undergoing maintenance.
  • Update your data profile

To update your profile:

  1. From the Main screen, select Options and press the trackball.
  2. Select Mobile Network.
  3. Ensure Data Services is set to On and Mobile Network is set to Sprint PCS.
  4. Highlight Sprint PCS and press the trackball.
  5. Select Update Profile and press the trackball and the device will start Provisioning.
  6. When Provisioning is complete, press OK.

Error: 504 – Gateway Timeout
This error indicates that the Web site you tried to access did not receive a timely response from the host server.

There are several reasons for this error:

  • One or more of the servers is not functioning properly.
  • The various servers are not agreeing on the same language in which to exchange data.
  • The request to access the site is not received within the allotted timeframe. Therefore, your connection 'Times Out.' This is due to slow IP communications between computers.

To resolve this error you will need to contact the site's system administrator.


Error: 206 – Partial Content
This error indicates that a download was cancelled before it was completed. For example: You receive a 206 error on your handset when you interrupt or cancel a music download from www.rapsody.com before it's completed.

If you cancelled the download, no corrective action is necessary. However, if you receive this error without having cancelled it, contact the site's system administrator for assistance.

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