Last Updated: Nov 19, 2013
Performing the following steps can help you resolve some of the more common device issues that you may experience with your BlackBerry® Bold™ 9650 smartphone.
Find and update your device software
Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.
If your BlackBerry Bold is not charging:
By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues and other problems.
To power cycle your phone:
WARNING: For PDAs and smartphones, performing a power cycle may cause the loss of some unsaved data or information. Before removing the battery, we recommend you save any data or information you want to keep.
Note: It can take several minutes for the phone to restart after removing the battery. It is normal for a white screen and timer icon to display during startup – it is not an indicator that the phone is locked or frozen.
If you recently downloaded an application and noticed a difference in your Bold's performance, the new application may be causing the problem. To troubleshoot this: