Troubleshoot common issues on your BlackBerry Style 9670

This article lists common troubleshooting steps that resolve most issues on your BlackBerry Style 9670.

• Soft reset
• Update the data profile
• Uninstall an application
• Update the software

These steps resolve most issues on your BlackBerry® Style™ 9670 and do not need to be performed in any particular order.

1. Perform a soft reset.

   A soft reset refreshes your network connection and deletes any temporary files that may be causing the issue.

   1. Press and hold the Power key to turn your BlackBerry Style 9670 off.
   2. Remove the battery. After 30 seconds, reinsert the battery.
   3. Press and hold the Power key to turn your BlackBerry Style 9670 back on.
   4. Test your device to see if the issue is resolved.

2. Update the data profile.

   Updating the data profile refreshes your data service parameters and may resolve issues related to data connectivity.

   1. Update the data profile.
   2. Test your device to see if the issue is resolved.

3. Uninstall an application.

   If the issue started occurring after you downloaded an application, uninstalling that application may resolve the issue.

   1. Uninstall the application.
   2. Test your device to see if the issue is resolved.

4. Update the software.

   Some issues may be due to the current software on your BlackBerry Style 9670. Software updates are occasionally released to fix these types of issues.

   1. Check for software updates.
   2. Test your device to see if the issue is resolved.