Troubleshoot common issues on your HTC EVO View 4G

Last Updated: Nov 16, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience with your HTC EVO View 4G™.

  • Check and update device software
  • Update the device data profile
  • Check functionality of applications (smartphones/PDAs)

Find and update your device software

Just like a computer, the software on your tablet needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting your tablet.

To update your profile:

  1. From the Home screen, tap Menu
  2. Tap Settings > System updates > Update profile
  3. At the Device Configuration screen, your tablet will check for updates
  4. Once completed, you will see the message The update is complete and changes will now be applied; tap OK


If you recently downloaded an application and noticed a difference in your EVO View's performance, the new application may be causing the problem. To troubleshoot this:

  1. Uninstall the new application
  2. Turn the tablet off and back on
  3. It should now perform as expected. If it does, then you can try to reinstall the application.
  4. If you continue to have problems after you reinstall the application, we recommend you uninstall it.
    • If the application came from a third-party vendor and not from a Sprint site, contact the application provider to help you work through the problem. Please keep in mind that if the application you downloaded came from a Web site other than, it may not be a Sprint-supported application.
    • If you continue to have problems after uninstalling the application, or the application was downloaded from, please contact us.

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