Troubleshoot common issues on your HTC Snap

Last Updated: Nov 18, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience on your HTC Snap™:

  • Check and update device software
  • Update the device data profile
  • Power cycle your device
  • Check functionality of applications (smartphones/PDAs)

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting the device.

To update your profile:

  1. From the Home screen, select Start > Settings> More (three times) > Device Management > Update Profile
  2. The message Device is preparing your services. Please wait… will appear
  3. You will see the following message: The network is preparing your device…Please wait...
  4. The message The update is complete will appear when the update is done

Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues, etc.

To power cycle your phone:

  1. Turn off your phone
  2. Remove the battery
  3. Reinstall your battery
  4. Turn your phone on


Not applicable to the Snap.

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