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Troubleshoot common issues on your M360 by Samsung

Last Updated: Nov 16, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience with your M360 by Samsung®.


  • Check and update device software
  • Update the device data profile
  • Power cycle your device


Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.



Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting your phone.


To update your profile:

  1. Press Menu/OK
  2. Scroll to Settings/Tools and press Menu/OK
  3. Select Settings, then press Menu/OK
  4. Choose Others and press Menu/OK
  5. Scroll to Data and press Menu/OK
  6. Select Update Data Profile, then press Menu/OK
  7. You will see the message The Network is preparing your services, Please wait… for approximately 2 minutes while the profile update is in progress
  8. You may need to turn the phone off and back on after programming is complete to clear any errors


Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues, and other problems.


To power cycle your phone:

  1. Turn the phone off
  2. Remove the battery
  3. Wait 1 minute and then reinstall the battery
  4. Turn the phone on

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