Troubleshoot common issues on your Nexus S 4G from Google

This article lists common troubleshooting steps that resolve most issues on your Nexus S 4G from Google.

• Soft reset
• Update the data profile
• Uninstall an application
• Update the software

These steps resolve most issues on your Nexus S™ 4G from Google and do not need to be performed in any particular order.

1. Perform a soft reset.

   A soft reset refreshes your network connection and deletes any temporary files that may be causing the issue.

   1. Press and hold the Power key, tap Power off, and then tap OK to turn your Nexus S 4G from Google off.
   2. Remove the battery. After 30 seconds, reinsert the battery.
   3. Press and hold the Power key to turn your Nexus S 4G from Google back on.
   4. Test your device to see if the issue is resolved.

2. Update the data profile.

   Updating the data profile refreshes your data service parameters and may resolve issues related to data connectivity.

   1. Update the data profile.
   2. Test your device to see if the issue is resolved.

3. Uninstall an application.

   If the issue started occurring after you downloaded an application, uninstalling that application may resolve the issue.

   1. Uninstall the application.
   2. Test your device to see if the issue is resolved.

4. Update the software.

   Some issues may be due to the current software on your Nexus S 4G from Google. Software updates are occasionally released to fix these types of issues.

   1. Check for software updates.
   2. Test your device to see if the issue is resolved.