Last Updated: Nov 07, 2012
Performing the following steps can help you resolve some of the more common device issues that you may experience with your Samsung Epic™ 4G a Galaxy S™ phone.
Find and update your device software
Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.
Update the device data profile
If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting your phone.
To update your profile:
By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues and other problems.
To power cycle your phone:
WARNING: For PDAs and smartphones, performing a power cycle may cause the loss of some unsaved data or information. Before removing the battery, we recommend you save any data or information you want to keep.
Note: It can take several minutes for the phone to restart after removing the battery. It is normal for a white screen and timer icon to display during startup – it is not an indicator that the phone is locked or frozen.
If you recently downloaded an application and noticed a difference in your Samsung Epic 4G performance, the new application may be causing the problem. To troubleshoot this: