Tips

Troubleshoot common issues on your Samsung Exclaim

Last Updated: Nov 18, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience on your Samsung Exclaim™:

  • Check and update device software
  • Update the device data profile
  • Power cycle your device
  • Check functionality of applications (smartphones/PDAs)

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.


Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting the device.

To update your profile:

  1. From the Main Screen, press Menu/OK
  2. Select Settings, and press Menu/OK
  3. Select More, and press Menu/OK
  4. Select Data, and press Menu/OK
  5. Select Update Profile, and press Menu/OK
  6. The message The Network is preparing your services. Please wait. Press End to cancel. will appear; wait for the update to complete
  7. Once the programming is complete, you may need to turn your phone off and back on again to clear any errors

Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues, and other problems.

To power cycle your phone:

  1. Turn the phone off
  2. Remove the battery
  3. Reinstall the battery
  4. Turn the phone on

Applications

Not applicable for the Exclaim.

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