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Troubleshoot common issues on your Samsung Intrepid

Last Updated: Nov 18, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience on your Samsung Intrepid.

  • Check and update device software
  • Update the device data profile
  • Power cycle your device
  • Check functionality of applications (Smartphones/PDAs)

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting the phone.

To update your profile:

  1. From the Main screen, press OK
  2. Select Settings and press OK
  3. Select More and press OK
  4. Select Data and press OK
  5. Select Update Profile and press OK
  6. The following message will appear: The Network is preparing your services. Please wait. Press End to cancel. Wait for the update to complete.
  7. Once the programming is complete, you may need to turn your phone off and back on again to clear any errors

Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues and other problems.

To power cycle your phone:

WARNING: For PDAs and smartphones, performing a power cycle may cause the loss of some unsaved data or information. Before removing the battery, we recommend you save any data or information you want to keep.

  1. Turn the phone off
  2. Remove the battery
  3. Reinstall the battery
  4. Turn the phone on

Applications

If you recently downloaded an application and noticed a difference in your device's performance, the new application may be causing the problem. We recommend you uninstall the new application, power cycle the device and determine if the device begins to perform as expected. If performing as expected, then you can attempt to reinstall the application.

If upon reinstalling the application your device continues to experience problems, we recommend you uninstall it. If the application recently installed was from a third-party vendor and not from a Sprint site, we advise that you contact the application provider to help you work through the problem. Please keep in mind that if the application you downloaded came from a Web site other than Sprint.com, it may not be a Sprint-supported application.

If you continue to experience problems after uninstalling the application, or the application was downloaded from Sprint.com, please contact us.

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