Tips

Troubleshoot common issues on your Samsung Restore

Last Updated: Nov 19, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience with your Samsung Restore™.


  • Check and update device software
  • Update the device data profile
  • Power cycle your device

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting your phone.

To update your profile:

  1. Select the Home key
  2. Select Settings
  3. Scroll down and select Others
  4. Scroll down and select Data
  5. Scroll down and select Update Data Profile
  6. You will see the message: Preparing Data Services. Please wait…

Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues, and other problems.

To power cycle your phone:

  1. Turn the phone off
  2. Remove the battery
  3. Wait 1 minute and then reinstall the battery
  4. Turn the phone on

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