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Troubleshoot common issues on your Samsung Seek

Last Updated: Nov 19, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience on your Samsung Seek™:

  • Check and update device software
  • Update the device data profile
  • Power cycle your device
  • Check functionality of applications (smartphones/PDAs)

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting the device.

To update your profile:

  1. From the Home screen, press the Main tab to access the main menu
  2. Select Settings > General > Update Data Profile
  3. The message Preparing your services. Please wait. will appear; wait for the update to complete
  4. Once the programming is complete, you may need to turn your phone off and back on again to clear any errors

Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues and other problems.

WARNING: For PDAs and smartphones, performing a power cycle may cause the loss of some unsaved data or information. Before removing the battery, we recommend you save any data or information you want to keep.

To power cycle your phone:

  1. Turn off your phone
  2. Remove the battery
  3. Reinstall your battery
  4. Turn your phone on

Applications

Not applicable for the Seek.

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