Troubleshoot common issues on your Sanyo Incognito

Last Updated: Nov 19, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience on your Sanyo Incognito™.

  • Check and update device software
  • Update the device data profile
  • Power cycle your phone
  • Check functionality of applications (Smartphones/PDAs)

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting your phone.

To update your profile:

  1. Press the Menu/OK key to access the Main Menu
  2. Select Settings > Others > Data > Update Data Profile
  3. The following message appears The Network is preparing your services. Please wait.
  4. Once the programming is complete, the following message will appear: Device configuration has completed.
  5. You may have to turn your phone off and back on again after programming is complete to clear any errors

Power cycle your phone

Power cycling is the simple act of turning your phone on and off. By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues, etc.

To power cycle your phone:

  1. Turn off your phone
  2. Remove the battery
  3. Reinstall your battery
  4. Turn your phone on


Not applicable for the Incognito.

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