Last Updated: Nov 18, 2013
Performing the following steps can help you resolve some of the more common device issues that you may experience on your Z400 by Samsung®:
Find and update your device software
Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.
Update the device data profile
If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting the device.
To update your profile:
By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues, and other problems.
To power cycle your phone:
Not applicable for the Z400.