Troubleshoot common issues with Sprint ID Packs

Last Updated: Nov 16, 2013

If you are having any problems with your Sprint ID Packs, these steps can help you troubleshoot the issue:

  1. Verify that you have access to voice and data services; if you can make a call or use other data applications on your phone, you should be able to download an ID Pack.
  2. If a phone call interrupted the download of an ID Pack, you will need to cancel the download and restart it.
  3. If an ID Pack is causing issues, uninstall and re-install the ID Pack that is having problems.
  4. Install the Clean ID Pack:
    • Open Sprint ID
    • At the Choose your ID screen, select Get New
    • Select and install the ID Pack called Clean
  5. Contact the developer of the ID Pack for further troubleshooting or support information. To contact them:
    • Open Sprint ID
    • At the Choose your ID screen, press the Menu button and select Manage
    • Under the Content by ID section, select the ID Pack that needs support
    • On the ID Pack Description and Support Screen, scroll down to locate the Developer's website, email address and phone number

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