Troubleshoot common issues with your Samsung Reclaim

Last Updated: Sep 25, 2015

Performing the following steps can help you resolve some of the more common device issues that you may experience with your Samsung Reclaim™:

  • Check and update device software
  • Update the device data profile
  • Power cycle your device
  • Check functionality of applications (smartphones/PDAs)

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.

Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting your phone.

To update your profile:

  1. From the Main Screen, press OK
  2. Select Settings, and press OK
  3. Select More, and press OK
  4. Select Data, and press OK
  5. Select Update Profile, and press OK
  6. The message The Network is preparing your services. Please wait. Press End to cancel. will appear. Wait for the update to complete.
  7. Once the programming is complete, you may need to turn your phone off and back on again to clear any errors.

Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues, and other problems.

To power cycle your phone:

  1. Turn the phone off
  2. Remove the battery
  3. Reinstall the battery
  4. Turn the phone on


Not applicable for the Reclaim.

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