If you are experiencing any issues with your Sprint 4G Desktop Modem:

• Review inventory checklist for power cord, supply, RJ45 networking cable and documentation
• The AC power adapter and cord connects the Desktop Modem to an AC electrical outlet
• The Ethernet cable connects the Internet port on your Desktop Modem to your computer or laptop
• Physically inspect your Desktop Modem
• Verify that the bottom casing is intact and that there has been no attempt to open it
• Look for cracks or breaks on the outer casing which can happen if it was dropped; gently shake the Desktop Modem to see if there are any loose parts inside
• Check that the ventilation panels on the Desktop Modem are clear of obstructions
• Make sure we have activated your Desktop Modem on your Sprint account with a proper 4G service plan