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Troubleshoot common issues you might have with your Palm Pre

Last Updated: Nov 18, 2013

Performing the following steps can help you resolve some of the more common device issues that you may experience with your Palm® Pre™:

  • Check and update device software
  • Update the device data profile
  • Power cycle your device
  • Check functionality of applications (smartphones/PDAs)

Find and update your device software

Just like a computer, the software on your phone needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Check your current version and perform any needed software updates.


Update the device data profile

If you are experiencing any data issues, we recommend performing a data profile update. This will refresh your data service parameters such as username and password and help clear out any memory issues that might be affecting the device.

To update your profile:

  1. From the Dialer App (Dial Pad), select Sprint
  2. Select Preferences > Network Settings > Update Network Settings
  3. While the update is taking place you will see a circle animation icon in motion. Once the update is complete this icon will disappear.

Power cycling

By power cycling your phone, you will be able to re-register your phone with the network, which may correct slow down issues, data connection issues, and other problems.

WARNING: For PDAs and smartphones, performing a power cycle may cause the loss of some unsaved data or information. Before removing the battery, we recommend you save any data or information you want to keep.

To power cycle your phone:

  1. Turn the phone off
  2. Turn the phone on

Applications

If you recently downloaded an application and noticed a difference in your device's performance, the new application may be causing the problem. To troubleshoot this:

  1. Uninstall the new application
  2. Power cycle the device
  3. The device should perform as expected. If so, then you can attempt to reinstall the application.
  4. If you continue to have problems after you reinstall the application, we recommend you uninstall it.
    • If the application came from a third-party vendor and not from a Sprint site, contact the application provider to help you work through the problem. Please keep in mind that if the application you downloaded came from a Web site other than Sprint.com, it may not be a Sprint-supported application.
    • If you continue to experience problems after uninstalling the application, or the application was downloaded from Sprint.com, please contact us.

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I think a good way to figure out why some people are having issues while others are not is to get a better idea of each
Author: lghtningboyv2 Date: 2009-10-16