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Troubleshoot data connectivity on your Netgear 341U USB Modem

Last Updated: May 29, 2014

This article helps you troubleshoot data connectivity on your Netgear 341U USB Modem.

You may have data connectivity issues if you plug the device into your computer and you're unable to:

  • Connect to the Internet
  • Browse websites
  • Send or receive email

Try each of these steps to see if it helps resolve your data connectivity issues.

  1. Verify your Netgear® 341U USB Modem is connected to the Sprint network.

    1. On the screen of your device, look at the status indicators for signal strength and a Sprint 3G or 4G LTE icon.
      • If these indicators do not display, continue to the next step.
    2. In your computer's Internet browser, enter http://sprintmodem in the address bar, then press Enter on your keyboard.
    3. Log in as needed.
    4. In the Status section, look for signal strength and connection information.
      • If you see green signal strength bars and the data connection icons (3G/4G), you are connected to the Sprint network.
  2. Plug your device into another USB port on your computer.

    1. Unplug your device from the current USB port on your computer.
    2. Insert it in a different USB port on the computer and wait until the installation process completes.
    3. Try to browse the Web.
  3. Restart the computer.

    1. Unplug your device from the current USB port on your computer.
    2. Restart your computer.
    3. Plug your device back into the same USB port on your computer.
  4. Data connectivity issues remain.

    Take your laptop and the Netgear 341U USB modem to a convenient Sprint Repair center and schedule an appointment so a Sprint technician can further diagnose the issue.

Note: To optimize device performance, be sure your Netgear 341U USB Modem is running the most recent software. Check for software updates.

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