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Troubleshoot if Sprint SmartView does not detect your AirCard 402 by Sierra Wireless

Last Updated: Nov 18, 2013

If Sprint SmartView does not detect your AirCard® 402 by Sierra Wireless, it could be that:

  • Your AirCard 402 is not fully inserted into the card slot of your computer
  • Your AirCard 402 drivers are not installed or not installed correctly
  • Your Windows installation is not up-to-date
  • Another application is conflicting with the SmartView

If your AirCard 402 is not fully inserted into the card slot of your computer

Your AirCard 402 card must be fully inserted into the card slot in order for the drivers to be installed and the Sprint SmartView software to recognize the card. Please verify if your computer has a PCI slot (ExpressCard) or a PCMCIA Card (PC Card) slot. If you have a PCMCIA card slot, then the AirCard 402 should slide all the way in to where just the black top is sticking out of your laptop. If that is not the case, then you have a PCI slot.

If your computer has a PCI slot, then you will need to unlock the ExpressCard from the PC Card adapter.

If your computer has a PCMCIA Card slot, then you will need to make sure the ExpressCard is locked into the PC Card adapter, and then proceed with the following:

  1. Remove and then reinsert the AirCard 402 card into the card slot
  2. If the card still is not recognized, remove the AirCard 402 card and reboot your computer. Once your computer is booted up, insert the AirCard 402 card again.

If your AirCard 402 drivers are not installed or not installed correctly

To verify your AirCard 402 drivers are installed correctly:

  1. Remove the AirCard 402 card from the card slot.
  2. Uninstall the Sprint SmartView software. If you're running Windows:
    • Click Start > Settings > Control Panel
    • Double click the Add/Remove Programs icon
    • Click to select Sprint SmartView from the list of installed programs
    • Click Remove
    • Insert the AirCard 402 card into the computer's card slot and wait for the installation process to complete
    • The drivers and software should now be correctly installed. In Windows, you can validate this by checking the Device Manager to make sure there are no exclamation marks (!) showing up next to the entries for the AirCard 402 card. If this icon appears, there is a problem with the driver.
  3. Open the Sprint SmartView software, and on the Mobile Broadband tab, click Connect to verify that you can connect.

If your Windows installation is not up-to-date

On your computer, browse to Windows Update using an alternate Internet connection to ensure all of the latest Service Packs and updates are installed.

If another application is conflicting with the SmartView

Ensure that applications such as ActiveSync, HotSync, WinFax or other SmartViews are not running in the System Tray (i.e., the icons located by the clock on the Windows taskbar) while using the Sprint SmartView.

If the steps above do not resolve the issue, then please contact us for assistance.

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