Last Updated: Nov 18, 2013
If Sprint SmartView does not detect your Sierra Wireless™ Compass™ 597, it could be that:
If your Compass 597 is not fully inserted into the USB port on your computer
The Compass 597 USB modem needs to be fully inserted into the USB port of your computer (either directly, or through the optional extension cable) in order for the drivers to be installed and the Sprint SmartView software to recognize the USB modem. To ensure it is inserted correctly:
If you're using a USB extension cable other than the supplied USB extension cable
Use only the supplied USB extension cable; other cables may not work with the USB modem.
If your Compass 597 drivers are not installed or not installed correctly
To verify your Compass 597 drivers are installed correctly:
If your Windows installation is not up-to-date
On your computer, browse to Windows Update using an alternate Internet connection to ensure all of the latest Service Packs and updates are installed.
Note: This device/software does not support Windows 2000 currently. If this is your Operating System, then you will need to return and replace this device with another Sprint Mobile Broadband connection device that does support this OS.
Another application is conflicting with the Sprint SmartView software
Ensure that applications such as ActiveSync, HotSync, WinFax or other connection managers are not running in the System Tray (that is, the icons located by the clock on the Windows taskbar) while using the Sprint SmartView software.
If the steps above do not resolve the issue, please contact us for assistance.