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Troubleshoot if audio and visual is not synchronized for some channels in Sprint TV on your HTC EVO 4G

Last Updated: Nov 19, 2013

You may experience the following issue with your HTC EVO™ 4G.

When watching some Sprint TV channels on your EVO, there is a .5 to 1.5 second delay between sound and visual so the mouth movement of the character does not match the words that are heard. This affects NASCAR on Speed, ABC Mobile, ABC News Now, Disney, ESPN, NBC Sports and possibly other channels.

This is a known issue, and we are working to remedy it through a future handset software update.

Note: At any time, you can check that you have the latest software version for your phone. For instructions on how to check your software version and update your phone software, refer to Check for Updates.

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