If the Connection Manager does not detect your AirCard® 597E ExpressCard by Sierra Wireless, it could be that:
Your AirCard 597E is not fully inserted into the PCI ExpressCard slot
Your AirCard 597E drivers are not installed or not installed correctly
Your Windows installation is not up-to-date
Another application is conflicting with the Connection Manager
If your AirCard is not fully inserted into the PCI ExpressCard slot
The AirCard 597E needs to be fully inserted into the ExpressCard slot in order for the drivers to be installed and for the Connection Manager to recognize the card. Please verify that your laptop has a PCI ExpressCard slot and not a PCMCIA Card (PC Card) slot.
If it has an ExpressCard slot, then proceed with the following:
Remove and then reinsert the AirCard 597E into the ExpressCard slot
If the card still is not recognized, remove the AirCard 597E and reboot your
computer. Once your computer is booted up, insert the AirCard 597E again.
If your AirCard 597E drivers are not installed or not installed correctly
The Connection Manager needs to be installed before the AirCard 597E is inserted into the ExpressCard slot. If you inserted the AirCard 597E first, follow the steps below to resolve:
Safely remove the AirCard 597E from the ExpressCard slot
Uninstall the Connection Manager using Add/Remove Programs:
To safely remove the AirCard 597E, click the Safely Remove Hardware (Windows
XP or Windows Vista) or Unplug or Eject Hardware (Windows 2000) icon in
the System Tray (i.e., the icon with a green arrow that is located by
the clock on the Windows taskbar).
Click the entry for NEC PCI to USB Open Host Controller (Windows XP or
Windows Vista) or Standard Enhanced PCI to USB Host Controller (Windows
2000) and click Stop.
Remove your AirCard 597E from the ExpressCard slot.
Reinstall the Connection Manager software
Insert your AirCard 597E into the ExpressCard slot of your laptop
The drivers should now be correctly installed. To validate this, check the Device
Manager to make sure there are no exclamation marks (!) showing up. If
there are, there is a problem with the driver.
Open the Sprint Connection Manager and click Go to verify that
you can connect
You may be prompted to update your AirCard 597E software. This is done via an
automatic update downloaded from the Sprint server. Before proceeding, please
On your computer, click Start > Settings > Control Panel
Double click the Add/Remove Programs icon
Click to select Sprint Mobile Broadband (Sierra) from the list of
Click Remove or Change
Once the installer window appears, click Next if no options appear
From the option screen, click to select Remove from the list, and then
If prompted to Confirm Uninstall, click OK
If necessary, click Remove and then Finish
Once the uninstall is complete, click Restart or select Yes when
prompted to restart
You are connected to the Internet either via your AirCard 597E or using a
fixed-line broadband connection
Your laptop has good battery life or is connected to a power outlet.
If your Windows installation is not up-to-date
On your computer, browse to Windows Update using an alternate Internet connection to ensure all of the latest Service Packs and updates are installed.
If another application is conflicting with the Connection Manager
Ensure that applications such as ActiveSync, HotSync, WinFax and/or other connection managers are not running in the System Tray (i.e., the icons located by the clock on the Windows taskbar) while using the Sprint Connection Manager.
If the steps above do not resolve the issue, then please contact us for assistance.