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Troubleshoot if the no charge battery icon on your Palm Pre displays even when charging

Last Updated: Nov 18, 2013

A software update corrects the following issue with your Palm® Pre™.

When charging your Pre, the icon indicating no battery charge available displays on the screen, even when the phone is charging.

To fix this, please update your handset software to Web OS version 1.1.0 and Sprint Config 1.7 or greater.

Note: At any time, you can check that you have the latest software version for your phone. For instructions on how to check your software version and update your phone software, refer to Check for Updates.

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