Troubleshoot if you are having issues with your AirCard 402 by Sierra Wireless

Last Updated: Sep 25, 2015

Some things to consider when you are having issues with your AirCard® 402 by Sierra Wireless include:

  1. You need to have administrative rights to your laptop. If this is your personal laptop, you should not experience a problem. If this is your company laptop and you experience a problem downloading and installing software, please contact your IT department to validate you have administrative rights to your laptop.
  2. Make sure you are using the latest version of your Windows® or Macintosh operating system.
  3. If you are sure your AirCard 402 has been set-up on your Sprint account, then you are ready to begin the installation process. If not sure, please follow these steps to validate:
    • Log on to your account at by entering your username and password
    • Confirm that your AirCard 402 device is on your account with a Mobile Broadband connection plan
    • If you don't see your device listed on your account, you will need to contact us to complete the device set up on your account. Have the following available before calling:
      • Your Sprint account information
      • The ESN number of your device (displayed on the back of the device and on the packaging)

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