Troubleshoot if you are not receiving your Visual Voicemails

Last Updated: Nov 16, 2013

Try the toubleshooting steps below if you are not receiving your Visual Voicemail messages:

  1. On your phone keypad, enter *38 and then press Talk to cancel any call forwarding
  2. Turn off your phone, remove and reinsert the battery and then turn it back on
  3. Update the data profile on your phone; go to Menu > Settings > System Updates > Update profile
  4. Go into the Visual Voicemail application and compose a Visual Voicemail message by selecting Menu and then Compose. Make sure your message is longer than 15 seconds and send to

If these steps do not solve the issue, contact us for assistance.

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Make sure indicators display IXEV. If your device is not getting EVDO coverage, Visual Voicemail will be received when t
Author: abe2020 Date: 2011-08-18
_DePaul,   Offering generic troubleshooting steps is no help.  Several of us are advanced users and we have i
Author: NuAngel Date: 2013-09-10
Here are some steps you can take when you are not receiving visual voicemails.
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Okay, I've been following the update schedule of ICS closely since the first announcements in December that the Epic 4G
Author: StepYourGameUp Date: 2012-07-15