Troubleshoot if you are unable to send or receive multimedia messages (MMS) on your HTC EVO Shift 4G

Last Updated: Nov 16, 2013

This article provides troubleshooting tips for the HTC EVO Shift™. It contains troubleshooting steps and advice to help resolve issues that you may experience when attempting to send or receive multimedia messages.

The symptoms you may experience if you are having this problem include:
  • Unable to send or receive multimedia messages (MMS).
  • Unable to open received multimedia files.

Before you start troubleshooting there are a few things you can try that can often resolve problems quickly and easily:

  1. Try turning your device off, removing the battery, replacing the battery, then turning the device on again. Doing this can sometimes fix problems by itself. If this still does not work them move onto the next step.
  2. Please ensure that you can make a voice call on your device.
  3. Please check for any updates to your device. You can do this by following these instructions

If you are still having problems with sending or receiving  multimedia messages (MMS), then the problem is likely caused by low signal or the media file may be too large. The steps below will take you through some common issues that may be affecting your device and will help you find the solution to your problem.

  1. How good is the network coverage?

    If signal strength is low, an MMS will take longer to send or possibly not send. For guidance, please follow these instructions. (Add TSG Low Signal link). Objects between the device and towers can effect signal strength. Test the network by browsing the internet from the  If you are unable to browse, this may indicate there is a problem with the device settings, the network, or the account.

  2. If roaming, does the network or carrier have a roaming agreement with other roaming network that allows messaging while roaming?

    Not all networks and devices are fully compatible. This means that some devices may not have full functionality when roaming.

  3. Is the media file too large?

    Most networks have a file size limit to prevent high network traffic. Most devices also have a file size limit for multimedia messages. You can increase the file size limit by following these instructions (HowTo guide Link).

    An alternate option is if the file size is too large, try to reduce the file size. If possible, use the appropriate editing program to reduce the size of the image, video, or other file type.

    Note: If you are unable to reduce the file size to meet the device or Sprint file size limit requirements, try sending the file via email. Email providers generally have a much higher file size limit.

If you are still having issues, try our community pages for the HTC EVO Shift™.

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