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Troubleshoot if you can connect to the Internet but cannot browse any web pages with your U301 USB Device Sprint 3G/4G Mobile Broadband

Last Updated: Nov 19, 2013

Begin by clearing browser cookies, history and cache typically found in your browser tools/Internet options.

Other potential resolutions include:

  • Your Internet browser is incorrectly configured. Check the connection settings of your browser to ensure that no conflicting settings exist.
    • For Internet Explorer, click Tools > Internet Options and select the Connections tab. Ensure that either Never dial a connection is selected, or that the Sprint connection is set as the default. Also ensure that no proxy information is specified by clicking on the Settings button and ensuring that the Use a proxy server for this connection checkbox is unselected.
    • For Mozilla Firefox, click Tools > Options and select the General tab. Click the Connection Settings button and ensure that Direct connection to the Internet is selected.
    • For other browsers, consult the software manufacturer for assistance.
  • The firewall or Internet security application is interfering with the browsing. Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall or Anti-Virus software. If the problem is resolved by this action, contact the software manufacturer for assistance configuring the software to allow for the desired connection.
  • Disconnect all other Internet connections. While using the Sprint SmartView software, disconnect all other Internet connections such as Wi-Fi or LAN connections before you access the Sprint 3G network.

If the steps above do not resolve the issue, please contact Sprint Customer Service for assistance.

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