If you can connect using your Sierra Wireless Compass 597, but cannot browse any web pages, below are some resolutions that can help:

Check that your Internet browser is correctly configured

Check the connection settings of your browser to ensure that no conflicting settings exist. To do this:

For Internet Explorer:

1. Click Tools > Internet Options and select the Connections tab
2. Ensure that either Never dial a connection is selected, or that the Sprint connection is set as the default
3. Also ensure that no proxy information is specified by clicking on the Settings button and ensuring that the Use a proxy server for this connection checkbox is unselected

For Mozilla Firefox:

1. Click Tools > Options and select the General tab
2. Click the Connection Settings button and ensure that Direct connection to the Internet is selected

For other browsers, consult the software manufacturer for assistance.

Verify if your firewall or Internet security application is interfering with the browsing

Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall, Anti-Virus software, etc. If the problem is resolved by this action, contact the software manufacturer for assistance configuring the software to allow the connection.

See if other network connections are interfering with browsing

While using the Sprint SmartView software, disconnect all other Internet connections such as WiFi or local LAN connections before you access the Sprint 3G network.

If the steps above do not resolve the issue, then please contact us for assistance.