Last Updated: Nov 18, 2013
If you can connect using your AirCard® 402 by Sierra Wireless, but cannot browse any web pages, below are some resolutions that can help:
Check that your Internet browser is correctly configured
Check the Connection Settings of your browser to ensure that no conflicting settings exist. To do this:
For Internet Explorer:
For Mozilla Firefox:
For other browsers, consult the manufacturer for assistance.
Verify if your firewall or Internet security application is interfering with the browsing
Try to disable any applications that may be restricting your access to the Internet, such as Windows Firewall, Anti-Virus software, etc. If the problem is resolved by this action, contact the software manufacturer for assistance configuring the software to allow the connection.
See if other network connections are interfering with browsing
While using the Sprint SmartView software, disconnect all other Internet connections such as Wi-Fi or local LAN connections before you access the Sprint 3G network.
If the steps above do not resolve the issue, then please contact us for assistance.