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Troubleshoot if you get The System Cannot Open the Device or File Specified error when you auto install your AirCard 597E ExpressCard by Sierra Wireless on your desktop with TRU-Install

Last Updated: Sep 08, 2010

In order to install the Sprint Connection Manager software on your desktop via TRU-Install, please complete the following steps:

  1. Insert your AirCard 597E ExpressCard into your computer
  2. Cancel Auto install
  3. Go to My Computer and select the TRU-Install drive
  4. Right click and select Explore
  5. Once the TRU-Install CD drive is open, run the SWISCMDO.msi file
  6. After installation is complete, eject or remove your AirCard 597E from your computer
  7. Reinsert your AirCard 597E and allow the new drivers to be installed
  8. Launch Connection Manger and confirm the device is working

If the steps above do not resolve the issue, then please contact us for assistance.

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