Troubleshoot if you lose your contacts when you swap your Palm Pre for a new one
Last Updated: Feb 14, 2011
A software update corrects the following issue with your Palm® Pre.
If you swap your existing Palm Pre that is using webOS 1.3.5 or higher for a new one that has a lower version, when you sign back in to your Palm Profile and your new device, some or all of your recently added contacts might be missing.
To fix this, please update your handset software to WebOS version 1.4.0 or greater.
If you continue to have this issue, your problem may be server-related and will need to be fixed by Palm. Please contact them at 1-866-750-PALM (7256).
Note: At any time, you can check that you have the latest software version for your phone. For instructions on how to check your software version and update your phone software, refer to Check for Updates.
Related Topics
- Troubleshoot missing calendar events on your Palm Pre
- Troubleshoot when your Palm Pre automatically turns off after closing the slider
- Troubleshoot if your Palm Pre has problems downloading applications from Palm Application Catalogue
- Troubleshoot common issues you might have with your Palm Pre
- Troubleshoot extending the battery life on your Palm Pre
Recently Viewed
- Troubleshoot if you lose your contacts when you swap your Palm Pixi for a new one
- Troubleshoot if you have problems activating your U301 USB Device Sprint 3G/4G Mobile Broadband
- Troubleshoot if you have difficulty acquiring GPS signal with your U301 USB Device Sprint 3G/4G Mobile Broadband
- Troubleshoot if you get error 651 with your Sierra Wireless Compass 597
- Troubleshoot if you get The System Cannot Open the Device or File Specified error when you auto install your AirCard 597E ExpressCard by Sierra Wireless on your desktop with TRU-Install